UiPath Maestro
UiPath Maestro is a cloud-native orchestration platform designed to unify and manage complex business processes involving RPA bots, AI agents, and human participants. It supports visual modelling using BPMN (Business Process Model and Notation) and decision logic via DMN (Decision Model and Notation), enabling business and technical teams to collaborate on process design and deployment. Maestro helps organisations replace disconnected automation tasks with end-to-end workflows, providing real-time monitoring, instance control (pause, resume, retry), and comprehensive governance across robots, agents, and humans.
Key Features
-
Visual BPMN workflow editor for designing end-to-end processes.
-
DMN engine for decision logic and business rules management.
-
Multi-actor orchestration: coordinate RPA bots, AI agents, and human tasks in one process.
-
Real-time operational control: monitoring dashboards, heat-maps, and instance management with pause/resume/retry.
-
Full lifecycle support: modelling, implementation, operations, monitoring, and optimization of workflows.
Use Cases
-
An insurance company orchestrates claims processing by routing incoming claims via AI triage, triggering RPA bots for standard cases and human review for exceptions. Maestro coordinates all steps.
-
An HR onboarding workflow where candidate data is processed by an AI agent, background checks via bots, and manager approvals via human tasks — all controlled through Maestro.
-
An enterprise finance process where purchase orders, approvals, supplier onboarding, and exception handling are modelled as a long-running workflow across systems, bots, and humans.
-
A customer-service operation uses Maestro to embed AI agents that summarise conversations, invoke bots for standard responses, and escalate to human agents for complex issues, while providing real-time visibility of SLA performance.
Pricing & Plans
As of the current public information, UiPath does not publish standardised pricing for Maestro as a stand-alone product. Pricing will typically depend on factors such as the number of process instances, types of actors (bots, agents, humans), scale of workflow orchestration, and service level agreements. For accurate costing, you should contact UiPath sales for a tailored quote.
Integrations & Compatibility
-
Fully integrates with the UiPath Platform ecosystem: Orchestrator, Studio, Agent Builder, and other automation tools.
-
Compatible with AI agents developed via UiPath Agent Builder or third-party models; orchestrates these alongside bots and humans.
-
Supports standard modelling notations (BPMN and DMN), enabling collaboration between business users and technical teams.
-
Cloud-native architecture supports scalability for enterprise-grade workflows across systems, bots, humans, and agents.
Pros & Cons
| Pros | Cons |
|---|---|
| Enables orchestration of bots, AI agents, and humans in unified end-to-end workflows | Pricing transparency is limited and may require enterprise-level investment |
| Provides real-time visibility, control, and governance over complex processes | Organisational readiness and change management are necessary to leverage the full potential |
| Visual modelling via BPMN/DMN helps business and IT teams align on process logic | Adoption may be slower if processes are simple or automation maturity is low |
| Designed for agentic workflows (AI agents + RPA + humans), offering future-ready architecture | For smaller or simpler use cases, the platform may be more extensive than required |
Final Verdict
UiPath Maestro is a compelling solution for organisations looking to scale beyond traditional task-based automation into intelligent, end-to-end process orchestration involving robots, AI agents, and humans. If you are dealing with complex workflows, multiple actors, long-running operations, or need full visibility and control across your automation landscape, Maestro offers a strong foundation. However, for smaller-scale automation initiatives or where the workflows are simple and confined to bots only, you might want to explore more lightweight automation tools initially, and then adopt Maestro as your automation ecosystem matures.